Competent and honest, that's it in a nutshell. A local Toyota dealer attempted to reprogram a remote door key, but was 'unable' to do so saying I need a full door mechanism replacement, total cost over $600.Shun walked through the programming process, and within 10 minutes was successful, total cost $20.He acknowledged that the door mechanism might be a bit weak and eventually need replacement, but not now.I have three other cars and he will now be my "go to mechanic".